Shopping with Petra Pack is even better!
Introducing our rewards points system, a thank you to our loyal customers. Each point you earn is equal to $1 and can be used with your next purchase, or left to accumulate for up to 12 months.
You can earn rewards points in two easy ways:
- For every $30 you spend on product through our website, you will earn one reward point.
- You can also earn rewards points by telling us what you love about your favourite Petra Pack products. We value your opinion as a customer, so each time you leave a review for a product you’ve purchased, you will earn one reward point as a thank you from us.
One last thing:
Thank you for your ongoing loyalty and happy shopping!
Petra Pack Rewards Points Programme Terms and Conditions (November 2024)
Section One: Membership
- All members of the Petra Pack Rewards Points Programme are bound by the full terms and conditions of the programme.
- Petra Pack may cancel, withdraw or alter the Rewards Points Programme, including the terms and conditions, at any time.
- Any changes to the Petra Pack Rewards Points Programme will be detailed in an email notification to all members. There will be a notice period of 10 business days before the changes are implemented, after which the Petra Pack website will be updated to reflect these changes.
- Cancellation of a Petra Pack Rewards Points membership maybe initiated by either the customer or Petra Pack, and must be made in writing. No notice period is required.
- When a membership is terminated all remaining Rewards Points will be forfeited. A customer may re-apply for a Rewards Points membership but points may not be carried over to the new membership unless prior arrangement has been made and approved by the Petra Pack team.
- One customer may hold one Petra Pack Rewards Points membership at one time. Memberships may not be held jointly. If Petra Pack identifies that a customer holds more than one membership, these memberships may be merged.
Section Two: Rewards Points Accrual
- One Petra Pack Rewards Point is equal to $1NZD.
- Petra Pack Rewards Points remain valid for six months from the date of their accrual.
- Rewards Points may not be accrued on the cost of delivery, or any other cost incurred when purchasing products through the Petra Pack website.
Subsection A – purchasing of retail items
a) Only products purchased through the Petra Pack website are eligible for Rewards Points. Products purchased over the phone will not accrue Rewards Points.
b) Bulk orders through the Petra Pack website are not eligible to accrue Rewards Points as these orders already receive a substantial discount. An order is considered a “bulk order” when 1000 bottles or more are purchased at one time. An OUTER is also considered a “bulk order”, therefore no points will be accrued.
c) Orders where the value of the products purchased comes to $30NZD or more, are eligible to accrue Rewards Points. Orders where the value of the products purchased comes to less than $30NZD, are not eligible to accrue rewards points.
d) Petra Pack reserves the right to exclude certain products or promotions from the Rewards Points Programme at any time.
e) I n the event that a product/s is returned in exchange for a refund of the purchase price, any Rewards Points accrued as a result of the original sale will be deducted from the member’s Rewards Points balance.
f) In the event that a product/s is returned in exchange for a credit or voucher, Rewards Points accrued as a result of the original sale will remain on the member’s account.
g) A member’s Rewards Points balance will be updated after payment has been made and confirmation of the order is complete.
Subsection B – leaving a product review
a) Petra Pack Rewards Points may also be accrued when a customer submits a review of a Petra Pack retail item.
b)One product review is eligible to accrue one Petra Pack Rewards Point.
c) Reviews are only eligible to accrue Rewards Points if the review is for a product that the customer has already purchased.
d) One customer may submit one review per product they have purchased.
e) Reviews must be submitted and approved by the Petra Pack team before Rewards Points are accrued by the customer. The purpose of this is to ensure reviews meet the requirements outlined in the terms and conditions.
Section Four: Redeeming of Rewards Points
- A minimum spend of $50NZD applies when redeeming Petra Pack Rewards Points. Redeemed Rewards Points will be deducted from the overall total of the customer’s order when the status reaches “processing”.
- A maximum of 100 Rewards Points (equal to $100NZD) may be redeemed at any one time.
- Rewards Points may only be redeemed against purchases made directly through the Petra Pack website. Products purchased over the phone will not not be eligible for any discount associated with the Petra Pack Rewards Programme.
- Rewards Points will not be accrued when redeeming creditor vouchers.